Shipping policy

All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Free Shipping for Local

For orders over $50: Flat rate shipping is free.

For orders under $50 not local then current shipping rates will be calculated at checkout.

Local delivery

Free local delivery is available for residents of Memphis, TN and surrounding areas (not including Arkansas and Mississippi.)

Deliveries are made from 8-5 on Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

We currently offer local delivery for the following zip-codes: 38104, 38103, 38111, 38138

In-store pickup

You can skip the shipping fees with free local pickup at 3588 Old Getwell Road, Memphis, TN 38118. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8:30-4:30 on Monday through Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at orders@uglymugcoffee.com with your name and order number, and we will look into it for you